Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Concept Illustrated platform and services ("Service") operated by Concept Illustrated Limited ("we", "our", or "us"), a company registered in England and Wales under company number [Company Number].

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Definitions

• "Service" refers to the Concept Illustrated platform and related services
• "User" refers to any individual or entity using our Service
• "Pharmacy" refers to registered pharmacy businesses using our platform
• "Driver" refers to delivery personnel registered on our platform
• "Administrator" refers to our platform administrators
• "Delivery" refers to pharmaceutical products transported via our Service

3. Eligibility and Registration

3.1 General Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Service.

3.2 Pharmacy Registration

Pharmacies must:

• Be registered with the General Pharmaceutical Council (GPhC)
• Hold valid pharmacy premises registration
• Maintain appropriate professional indemnity insurance
• Comply with all applicable pharmaceutical regulations

3.3 Driver Registration

Drivers must:

• Hold a valid UK driving licence
• Maintain valid vehicle insurance and MOT (where applicable)
• Pass background checks as required
• Complete our training programme

4. Service Description

Our Service provides a platform connecting registered pharmacies with qualified drivers for the delivery of pharmaceutical products. We facilitate:

• Order management and tracking
• Driver assignment and routing
• Real-time delivery updates
• Secure communication channels
• Compliance monitoring and reporting

5. User Obligations

5.1 General Obligations

All users must:

• Provide accurate and complete information
• Maintain the security of their account credentials
• Use the Service in compliance with all applicable laws
• Respect the rights and safety of other users
• Report any security breaches or suspicious activity

5.2 Pharmacy Obligations

Pharmacies must additionally:

• Ensure all deliveries comply with pharmaceutical regulations
• Verify patient identity and prescription validity
• Properly package and label all medications
• Maintain appropriate records and documentation
• Handle controlled substances according to legal requirements

5.3 Driver Obligations

Drivers must additionally:

• Maintain valid licences and insurance
• Handle deliveries with appropriate care and confidentiality
• Follow prescribed delivery routes and procedures
• Verify recipient identity before delivery
• Report any delivery issues immediately

6. Prohibited Uses

You may not use our Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the Service
• Harass, abuse, or harm other users
• Use the Service for any illegal or unauthorised purpose

7. Payment Terms

Payment terms vary by user type and service level:

• Fees are charged according to our published pricing schedule
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur additional charges
• We reserve the right to suspend services for non-payment
• All prices are exclusive of VAT unless stated otherwise

Detailed pricing information is available in your account dashboard or by contacting our sales team.

8. Liability and Insurance

8.1 Our Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for:

• The quality, safety, or efficacy of pharmaceutical products
• Medical advice or pharmaceutical services provided by pharmacies
• Actions or omissions of drivers or pharmacies
• Indirect, consequential, or special damages
• Loss of profits, data, or business opportunities

8.2 Insurance Requirements

All users must maintain appropriate insurance coverage:

• Pharmacies: Professional indemnity and public liability insurance
• Drivers: Valid motor insurance covering commercial use
• All Users: Cyber liability insurance where applicable

9. Data Protection

We are committed to protecting your personal data in accordance with UK data protection laws. Our Privacy Policy, which forms part of these Terms, explains how we collect, use, and protect your information.

By using our Service, you consent to the processing of your data as described in our Privacy Policy.

10. Intellectual Property

The Service and its original content, features, and functionality are owned by Concept Illustrated Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our intellectual property without our express written permission.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

You may terminate your account at any time by contacting us. Upon termination:

• Your right to use the Service will cease immediately
• We may delete your account and data (subject to legal retention requirements)
• Outstanding obligations will survive termination

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date.

Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original provision.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Concept Illustrated Limited regarding the use of our Service.